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BPO Interview Questions And Answers – Top 10 Common Question With Answer

BPO Interview Questions And Answers

BPO industry offers customer care services through voice based as well as web based for solving customers problems. If you are appearing for an interview and seeking for BPO Interview Questions and Answers for preparation so here are top 10 common interview questions with answers that may help you to crack the interview.

BPO (Business Process Outsourcing) an organization that accepts various processes from other companies and organizations. It provides services to various companies for solving their customer’s queries. Before attending an interview you should aware about the organization profile as the interview should ask you about it.

You can check some related questions and answers that might ask in interview. These questions range from common to the tricky ones, if you prepare for interview with these questions it will help to crack BPO interview

Top 10 Common BPO Interview Questions with Answer:

Ques. 1) Tell me about yourself?

Answer- It is a tricky question that always asks in interview. You should start with the present and tell why you are well qualified for this position. Remember that the key to all successful interviewing should match with your qualifications that interviewer is looking for. In other words you must sell what the buyer is buying. This is the single most important strategy in job hunting.

Ques. 2) What are your strengths and weaknesses?

Answer- It is a tough question that asked in every interview. But take it as opportunity to show your strengths and skills and tell your weakness with positive attitude that you are able to overcome it.

Ques. 3) Why is team work important in call centre?

Answer- Never under appreciate the importance of team work even if you are working as an individual. Team work is very important in call centre because each employee is part of something bigger and if one of the team members performs its duties incorrectly the whole team affects. In a call centre everyone is accountable for one another.

Ques. 4) How do you rate your communication skills?

Answer- Communication skills play an important role in almost all the jobs. In some workplaces you need to communicate internally with your team members, boss or management while in others you need to communicate with customers like in BPO

Ques.-5) What does customer satisfaction means to you?

Answer- Tell customers are very valuable and we have to deal with them in a proper or positive way. Each customer has different preference and demands so the key task for the employee of a call centre is to listen and understand their problems and provide the solution.

Ques. 6) What do you know about our organization?

Answer- You should have complete knowledge about the organization and its work. Do your homework before attending the interview. If you can’t express about organization it will assume you might be uninterested.

Ques.7) Do you think you can work under pressure?

Answer- May be there should be a pressure in work or in personal but you should be able to handle the pressure without affecting your performance so explain it by saying yes to interviewer.

Ques. 8) How do you rate your listening skills?

Answer- The major role in call centre is to attend calls and listen the customer problems. It is a key factor in communication skills that helps you to be a good team player. Develop it in you if you don’t have this.

Ques. 9) Why do companies outsource their work?

Answer-There are mainly four reasons for a company to outsource its work:

a.) Cost saving

b.) Focus on core activities

c.) Access to special enterprise that has expertise in the domain

d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff

Ques. 10) Why should we hire you

Answer- You should prepare well in advance about this question. You should aware about the requirements of the job properly and go with the qualities, skills and experience you have that match with the job requirement. This should be the reason for you to be hired.

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